An organizational culture based on high trust and focused on information flow predicts software delivery performance. The idea that a good corporate culture that optimizes information flow predicts good results is not new. It is based on the research of sociologist Dr. Ron Westrum. Westrum's research included human factors in system safety, particularly in accidents in technology fields such as aviation and healthcare.
DORA research shows that changing the way people work changes the culture. Teams can identify valuable practices for creating a culture that promotes information flow and trust by examining the six aspects of the culture model:
- High cooperation
- Messengers are trained
- Risks are shared
- Liaison is encouraged
- Failure leads to investigation
- Novelty is implemented
We invite you to read the DORA research summary to understand each aspect better. In Axify:
- High cooperation is found in the level of inclusion.
- Messengers are trained is found in psychological safety.
- Risk is shared is found in alignment and inclusion.
- Liaison is encouraged is found in the inclusion level.
- Failure leads to investigation is found in psychological safety.
- Finally, novelty is implemented is found in motivation and stress.
Is it safe to take the Human Axis surveys?
Each question is asked to a team member directly, in private, on the communication tool linked to the project (e.g. Slack). The answer to their question is anonymized, and the survey results are always interpreted as a team. Therefore, it is not possible to identify a member directly. Axify's goal is to have the ability to visualize the impact of team morale on software delivery performance and not to track an individual precisely.