Axify can track incidents (i.e. issues) created by New Relic with minimal configuration.
Generate a webhook on Axify
First off, an integration must be created on Axify. Start by adding a new integration from the Incidents section on the Project settings page.
Select New Relic as provider.
Now, generate a new webhook. Axify will create a new URL and secret token which we'll use later on the New Relic platform.
Your Incidents section should now look like this.
Create a workflow on New Relic
Now, you'll need to create a new destination and workflow on New Relic. This allows you to control where new notifications about incidents are sent. More precisely, we'll add Axify as a new destination to receive incidents information using the webhook we just created.
Start by adding a new destination. From the Alerts & AI > Destinations page, select Webhook.
From the Axify webhook we just created, copy the URL into the Endpoint URL field. Additionally, make sure Use authorization is toggled, select Bearer token and copy your secret token (also found on the Axify webhook) into the Token field.
Click Save Destination. Your Destinations section should now look like this.
Now that New Relic "knows" about Axify, you can finalize your setup and create a workflow to send actual incidents information to Axify. From the Alerts & AI > Workflows section, create a new workflow.
Select which type of issues should be sent to Axify using New Relic filters. For example, you could change the Priority field to send messages for issues above a certain priority level. In the Notify section, select Webhook.
At the next step, from the Edit notification message page, select the Axify destination we just created. For more advanced uses cases, New Relic lets you customize the payload that contains information about your issues. Axify expects certain properties – which are already included in the default template. You can leave the template as-is, but if you make modifications, make sure that id, title, updatedAt and state are still present.
Save your message and activate your workflow. From now on, Axify should receive and track incidents information!